PROPERTY MANAGEMENT

Your property in Tulum, looked after locally.

A house here needs attention even when nobody is in it. Humidity, water systems, pools, air conditioning and small leaks become expensive when they are left alone. We look after the property itself, not only the bookings.

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Three ways to have your property looked after

You pay a monthly fee or a percentage of rental revenue — never both. Property care is already included in the rental management commission.

Home Watch

MONTHLY FEE

For closed properties and second homes that are not being rented. Someone local checking on the house while you are not here.

  • Scheduled property inspections
  • Airing the property and running water through fixtures
  • Checks for visible leaks and unusual conditions
  • Air conditioning and general condition checks
  • Photo report after every visit
  • 24/7 emergency coordination

Repairs, materials and specialist call-outs billed separately.

Property Care

MONTHLY FEE

For properties that need real upkeep, not just supervision. More frequent visits and hands-on preventive maintenance.

  • Everything in Home Watch
  • More frequent scheduled visits
  • Preventive maintenance carried out on site
  • Pool and garden service oversight
  • Vendor coordination on your behalf
  • Priority scheduling for repairs

Repairs, materials and specialist call-outs billed separately.

Full Rental Management

COMMISSION ON RENTAL REVENUE

For owners renting the property out. The rental operation and the property itself, handled together.

  • Everything in Property Care, included
  • Listing creation and channel management
  • Guest communication before and during the stay
  • Check-in, check-out and access management
  • Pre- and post-stay inspections
  • Cleaning and turnover coordination
  • Owner reporting on income and expenses

No monthly fee on top. Property care is part of the commission.

How pricing works

Home Watch and Property Care are a fixed monthly fee, scaled to the size of the property, with a supplement where there is a pool or extensive garden. Full Rental Management is a percentage of rental revenue, lower for longer stays. Repair labour and materials are always quoted or billed separately, and third-party specialists at cost. Every property is different, so the final figure is confirmed after a site visit — send us the property details and we will send you a written proposal.

Why one contact instead of five

The usual alternative is a different number for the electrician, the plumber, the pool technician, the carpenter and the cleaner — and an owner abroad trying to coordinate all of them by message.

Rooftop pool at a managed property in Tulum Pool equipment serviced during a maintenance visit Pipework reorganised during preventive maintenance
  1. We inspect the property and agree the scope of care
  2. We confirm the model, the emergency authorisation and the contacts
  3. We build a property file: access, systems, equipment, service history
  4. We set the inspection frequency and a maintenance priority list
  5. We report with photos and deal with problems early

Because the same person handles the repairs, nothing is lost in the handover between property manager and contractor. The property's history stays in one place.

Clear boundaries

What the fee covers, and what stays an owner expense.

Included in the monthly fee

  • Scheduled inspections and preventive checks
  • Photo reporting after visits
  • Emergency communication and local coordination
  • Vendor coordination and supervision

Billed separately

  • Repair labour and materials
  • Cleaning, laundry and turnovers
  • Pool and garden service
  • Specialist technicians and third-party charges
  • Utilities, HOA fees, taxes and insurance
  • Guest consumables and replacement items

Emergency authorisation

We recommend agreeing in advance a maximum amount we can authorise for urgent property expenses without waiting for approval. When a pipe fails at two in the morning, the difference between acting and waiting for a reply is usually the difference between a repair and a renovation. The limit is set individually for each property, in writing.

Tell us about the property.

Send the location, size, whether there is a pool or garden, and how it is used — lived in, rented or empty. You will get a written proposal.

Request a quote on WhatsApp
Phone: 984 318 3289
Serving Tulum and the surrounding area
We speak English, Spanish and Italian
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